Terms & Conditions

Last updated: [DD Month YYYY]
Company: [Company Legal Name], registered in [Country], VAT: [VAT No], Reg/License: [Tourism License No], Registered Address: [Address], Email: [email], Phone: [phone].

These Terms & Conditions (“Terms”) govern all bookings made with [Brand / Trading Name] (“we”, “us”, “our”). By making a booking or participating in any tour, experience, or service, you (“you”, “traveller”, “customer”, “participant”) agree to these Terms.

1. Scope & Definitions

Services: Packages, day tours, multi-day trips, tastings, classes, private/Group experiences, transfers, accommodations, and related travel services sold or arranged by us.
Supplier/Partner: Third-party providers (e.g., hotels, restaurants, transport companies, guides).
Package: A combination of at least two different travel services for the purposes of the same trip (as per EU Directive (EU) 2015/2302).
Linked Travel Arrangement: Services purchased for the same trip from separate traders where your data/transfer of payment links the bookings.

2. Pre-Contract Information

Key information about the itinerary, inclusions, minimum numbers, language, accessibility, fitness level, and special conditions appears on the experience page and/or your Booking Confirmation. In case of conflict, your Booking Confirmation prevails.

3. Booking, Contract Formation & Documents

A contract is formed when we issue written Booking Confirmation after receiving your deposit/full payment.
You must review all details (names as per passport/ID, dates, times, inclusions) and notify us within 24 hours of any error.
The lead traveller confirms they have authority to accept these Terms on behalf of all participants.

4. Prices, What’s Included, and Exclusions

Prices are shown in [currency] and include applicable taxes unless stated otherwise.
Inclusions/exclusions are listed on the experience page. Typical exclusions: visas, insurance, personal expenses, optional activities, tips, and meals not specified.

5. Payment Schedule

Deposit: [X% or €X] due at booking (non-refundable unless we cancel—see §10).
Balance: Due [number] days before start. If not received, we may cancel and apply the cancellation policy.
Late bookings (inside balance due window) require full payment.

6. Traveller Responsibilities

Provide accurate personal data, dietary needs, allergies, and mobility restrictions at least [X] days before departure.
Arrive on time at meeting points with valid travel documents.
Follow local laws and the reasonable instructions of guides/staff. We may remove any traveller causing risk, nuisance, or unlawful conduct—no refunds in such cases.

7. Health, Fitness, Allergies & Special Requests

You are responsible for assessing suitability (walking, steps, heat/cold, tasting alcohol, etc.).
Food experiences may involve allergens. We will pass your requests to suppliers but cannot guarantee a completely allergen-free environment.
Certain activities may require minimum age or fitness. Please check the experience page.

8. Children & Age Limits

Minimum age (if any) and child policies are listed per experience. Where alcohol is served, local drinking laws apply. Proof of age may be requested.

9. Changes by You (Amendments & Transfers)

Date/name changes are subject to availability and any price difference plus an admin fee of [€X].
Package transfer: You may transfer your booking to another person who meets all conditions if you notify us no later than 7 days before start and cover actual costs.

10. Cancellations by You (Refund Schedule)

If you cancel, the following charges apply to the total price (unless the experience page states otherwise):

Time before start	Cancellation fee
≥ 60 days	Deposit (non-refundable)
59–30 days	30% of total
29–15 days	60% of total
14–7 days	80% of total
< 7 days or no-show	100% of total

Non-refundable elements (e.g., event tickets, certain hotel rates) are always charged once booked.
Partial cancellations in shared rooms/services may cause re-pricing of remaining participants.

11. Cancellations & Significant Changes by Us

We may cancel due to unavoidable and extraordinary circumstances (e.g., severe weather, strikes, public health measures) or if minimum numbers aren’t met (minimums shown on the experience page).
If we cancel before start, you are entitled to a full refund within 14 days and, where applicable under the Package Travel rules, appropriate compensation, except where cancellation is due to unavoidable and extraordinary circumstances or unmet minimum numbers disclosed in advance.
We may make minor changes (sequence of visits, timing, supplier substitution of similar standard). For significant changes, we’ll offer: (a) a replacement of equal or higher value (if available), (b) a lower-value option with a price reduction, or (c) a full refund.

12. Delays, Missed Departures & Unused Services

We are not responsible for losses caused by late arrival or missed departures due to your acts/omissions. No refunds for unused services once the trip has started.

13. Force Majeure (Unavoidable & Extraordinary Circumstances)

Events beyond our control (including but not limited to natural disasters, extreme weather, epidemics, governmental actions, security alerts, strikes, or major transport disruptions) may require changes or cancellation. In such cases, refunds/assistance will follow applicable law; compensation is not due where the event prevents performance.

14. Supplier Terms & Liability

Some services are provided under the Supplier’s own terms (e.g., airline fare rules, hotel policies). Where we act as organiser of a Package, we are responsible for the proper performance of the Package as a whole under Directive (EU) 2015/2302 and its national implementation. Where we act as retailer or where you book a Linked Travel Arrangement, our liability is limited to our own services and statutory duties.

15. Traveller Rights for Packages (EU)

If a lack of conformity occurs during a Package:

You must inform us without undue delay.
We will remedy the lack of conformity; if impossible or disproportionate, you may be entitled to price reduction and, where appropriate, compensation.
We owe appropriate assistance if you are in difficulty, including information on health services, local authorities, and consular assistance.

16. Insurance (Strongly Recommended / May Be Required)

Comprehensive travel insurance covering medical, personal liability, cancellation, and curtailment is strongly recommended and may be required for certain activities. Proof of cover may be requested.

17. Visas, Entry, and Travel Documents

You are responsible for visas, entry requirements, vaccinations, and travel documents. No refunds if you are refused entry or fail to meet requirements.

18. Photography, Media & Consent

Guides/staff or other participants may take photos/videos. If you do not wish to appear in our promotional content, please tell the guide at the start of the experience. Otherwise, you grant us a non-exclusive, royalty-free licence to use such media in connection with our services and marketing.

19. Conduct, Safety & Alcohol

You must follow safety instructions. We may refuse service if you are intoxicated or pose a safety risk, without refund.
Tastings involving alcohol are for adults of legal drinking age only.

20. Accessibility

Please review the “Know Before You Go/Accessibility” notes on the experience page and contact us with specific needs. We’ll advise on suitability and possible reasonable adjustments where available.

21. Gift Cards & Vouchers

Unless otherwise stated, gift cards/vouchers are non-refundable, valid for [X] months from issue, and redeemable against available dates. Lost or stolen vouchers cannot be reissued.

22. Data Protection (GDPR)

We process personal data in line with GDPR and local law. See our Privacy Policy for details on purposes, legal bases, retention, and your rights (access, rectification, erasure, restriction, portability, objection). Contact: [DPO/Privacy Contact Email].

23. Right of Withdrawal (EU Distance Sales)

The standard EU 14-day right of withdrawal does not apply to leisure services for a specific date or period (Directive 2011/83/EU). Our cancellation terms in §10 apply.

24. Complaints & Dispute Resolution

Tell your guide or contact us immediately so we can resolve issues on the spot.
If unresolved, email a written complaint within 14 days of the service.
If you’re in the EU, you may use the EU Online Dispute Resolution platform. Local consumer protection rights remain unaffected.

25. Limitation of Liability

We are not liable for indirect or consequential losses (e.g., loss of enjoyment, business losses), except where prohibited by law.
Our liability is limited to the amount paid for the service, except in cases of death, personal injury caused by our negligence, or where liability cannot be limited under applicable law.

26. Insolvency Protection (Packages)

Where we act as organiser of Packages, we maintain legally required insolvency protection through [Insurer/Guarantee Fund Name, Policy/Certificate No]. The competent authority/guarantor contact details: [contact].

27. Governing Law & Jurisdiction

Unless mandatory consumer protection rules state otherwise, these Terms are governed by Greek law, and disputes shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.

28. Updates to These Terms

We may update these Terms from time to time. The version in force is the one published on our website at the time of booking; material changes after booking will be notified to you where relevant.